Processing times for each product/order varies and it is unique to each product and the season (higher demand will mean longer processing times)
On average, you should expect about 2 to 3 weeks for an order to be completed and shipped. However, orders with multiple products are considered large orders and could take longer for processing. The following times are estimated average and have been updated to reflect the processing times during COVID19 Pandemic.:
SAMPLES: 4 to 7 business days.
WALL DECALS: 2 to 4 weeks
WALLPAPER & MURALS: 2 to 6 weeks
I am proud to say I make all orders from scratch here in Indiana. Every order is processed in the order that is received. I encourage you to contact me if you have a deadline to receive your order, I will try to work out the processing times to the best of my ability. Please contact me email@example.com if you need an update on your order or if the expected processing time has passed and you have not received your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based and also size-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The majority of orders are shipped on UPS Ground or USPS for Domestic and International shipping and white tubes for First Class International (smaller decals) to every corner of the world. Those customers who require express shipping will always purchase the express shipping on a different listing.
All my items are made to order, which means I do not keep anything in stock, everything is made just for you. Being a small shop is great in many ways, but sometimes when demand increases by a lot, we struggle to keep our shipment due dates. Please be patient, we will communicate new shipping dates accordingly on all occasions.
We are NOT RESPONSIBLE for packages that are lost or stolen, however, I can file a claim with the post office if your parcel has been lost or stolen or damaged. If the tracking number for the parcel shows that the parcel has been delivered, we are not responsible if the parcel is stolen from your front door/porch. Please keep track of your delivery.
I gladly ship to most countries through USPS, UPS and DHL (I do not ship to South Africa, the packages are never delivered), however, SonoLuna will not be held responsible for orders not delivered due to problems with customs or the post office in the country destination.
ATTENTION UK AND EUROPEAN CUSTOMERS: Please track your orders and be aware that you will pay Custom Fees on your order upon arrival. This fee is what your government charges its citizens for importing commercial goods. We have nothing to do with this charge, it is paid to your country's government.
Who Pays For Customs Fees?
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
Always, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
SONOLUNA cannot predict which of these fees, if any, will be applied, and we cannot calculate or collect these fees or taxes.
SONOLUNA isn’t responsible for any additional charges that may apply after a purchase is completed on sonoluna.com
I am glad to accommodate international requests but be advised there will be no refund for packages not delivered or customs fees impose to the delivery of your order.
- Colors may vary slightly or appear darker than displayed since they are being viewed on an illuminated screen/device. Don't trust your monitor, purchase a sample before you place a full size order.
- You are responsible for providing the correct size for your product (WIDTH & HEIGHT). If the dimensions you provide are incorrect, the product can be reprinted at your expense.
- We will ship your product the address you provided during checkout. If that address is incorrect and the product is returned to us, you will be responsible to pay additional shipping to have it re-shipped.
- Our products do not require a professional installer in order to be applied to your walls, most people with a basic skill level are able to successfully complete an installation following our simple steps. We provide detail installation instructions with every order. In our experience, professional installers will not easily agree to install a product they are not familiar with because they cannot give you any guarantees. We will not issue any kind of refunds due to installers refusing service to you. We will not issue any refunds due to installation issues. If you think you cannot install the product, please consider other type of décor for your environment. We will not issue any kind of refunds due to installers refusing service to you. We will not issue any refunds due to installation issues. If you think you cannot install the product, please consider other type of decor for your environment.
All our products are unique made to order, nothing is in stock. We will create your order once the order is placed. You will be able to cancel your order within one hour of placing it or before it has started processing (about 24 hours). Sometimes it might take more than 24 hours to start processing, please contact me ASAP if you have changed your mind or made a mistake on the order. If you wish to cancel your order while the order is awaiting fulfillment, or steps have been taken to process the order, awaiting shipment or in transit to destination, you will be subjected to a 20% cancellation fee.
Why the cancellation fee?
We make every order when the order is placed because our materials have expiration dates, all of the orders will have a short useful shelf-life after they have been made. Once the products are made, we have a limited time to sell them, or re-sell them if they have been returned. We do re-sell the items that are in perfect condition at a discount that is why we charge a 20% re-stocking fee because we offer those items to the public at a discount that might be 10 to 20% off the regular price.
We will replace your order with a new one if the order is not as described.
Contact us right away if you realized you have placed an order by mistake or there is any changes you wish to apply to your order.
SONO LUNA Decor Return Policy
All our products are unique made to order, nothing is in stock. We will create your order once the order is placed. We are able to offer you many sizes and variations of each design because we make everything "to order". Our materials (media and ink) have an expiration date before and after printed. For that reason, we are forced to maintain a very strict policy about cancellations and returns:
We will replace your order with a new one if the order is not as described*. In case you need to return your order, we will charge a re-stocking fee of 20% on any and all our products under any circumstances.
* Orders that have arrived with parts that are damaged will not be replaced as a whole, but only the parts that are damaged, if that can ensure the whole design will remain the same as described.
Follow these steps if you wish to return an order:
1) Email firstname.lastname@example.org and request a return. You will be given a return address and you will allow us to plan in receiving your return.
2) Ship the order in the same way it was shipped to you, using the same box, just place a new label on top of the old one, you will be responsible for shipping the order back to me. The order will be inspected upon arrival, if it was damaged during transit, you will be responsible for the cost of the order so please make sure it is packed safely (you will also be able to file a claim with the post office to receive the full amount of the order, the shipper is the person who is responsible to file a claim with the post office)
3) Email me the tracking number to email@example.com and also track the shipment on your end to know when the order will be received.
4) Refund of 20% will be initiated within 7 days of receiving the returned item. The refund will be applied to the same payment you made (it will be credited to the same payment method you used to make the purchased originally)